Privacy – What You Should Know
- We collect only what we need – things like account details (for clients), and basic usage info (for end users).
- We don't sell your data – ever.
- We use your info to run our services – like hosting, secure logins, and messaging.
- Your content is yours – we just store and deliver it for you.
- Clients control their end users' data – if you're an end user, check the client's policies too.
- We keep things secure – with encryption, access controls, and monitoring.
- You have rights – like accessing, correcting, or deleting your data (depending on your location).
ContentCanoe ("ContentCanoe," "we," "our," or "us") values the trust of our clients and the end users of their content. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services, including our hosting, integration, single sign-on, and messaging offerings.
1. Scope of This Policy
This Privacy Policy applies to:
- Clients who use ContentCanoe's services to host and distribute audio and video files.
- End users who access audio or video content hosted by ContentCanoe on behalf of our clients.
It covers all services provided by ContentCanoe, including:
- RSS file hosting
- Media file hosting
- Website integration
- Single sign-on (SSO) services
- Messaging services
2. Information We Collect
We may collect the following types of information:
a. From Clients
- Account registration details (name, email, billing information).
- Content files and related metadata provided for hosting and distribution.
- Technical configuration data for RSS feeds, SSO, or integrations.
b. From End Users
When end users access client-hosted content:
- Usage data: IP address, browser type, device identifiers, pages viewed, time spent, and referring URLs.
- Authentication data (SSO): Depending on the client's integration, we may process login credentials, tokens, or profile information to enable secure access.
- Messaging data: If messaging services are used, we may collect the content of communications, along with related metadata (timestamps, sender/receiver).
c. Automatically Collected Data
- Cookies and similar technologies may be used to improve functionality, analyze trends, and maintain system security.
3. How We Use Information
We use collected information to:
- Provide, maintain, and improve our hosting and integration services.
- Authenticate users and manage secure access through SSO.
- Deliver messaging functionality.
- Monitor system performance, security, and reliability.
- Communicate with clients about service updates, support, or billing.
- Comply with applicable legal obligations.
4. How We Share Information
We do not sell personal information. We may share information in these limited cases:
- With clients: End user activity reports, analytics, or logs relevant to the client's hosted content.
- With service providers: Third-party vendors assisting in hosting, storage, analytics, messaging, or authentication.
- For legal reasons: When required by law, regulation, legal process, or governmental request.
- Business transfers: If ContentCanoe is involved in a merger, acquisition, or asset sale.
5. Data Retention
- Client data is retained as long as the account remains active and for a reasonable period afterward to meet legal, tax, or contractual obligations.
- End user data is retained as necessary to support the services provided to the client or as otherwise required by law.
6. Security
We implement industry-standard measures to protect information, including encryption in transit and at rest, access controls, and monitoring. However, no method of data transmission or storage is fully secure, and we cannot guarantee absolute security.
7. End User Responsibility
End users should review the privacy policies of the client whose content they access, as that client controls how ContentCanoe processes information on their behalf.
8. International Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the U.S. or other jurisdictions where we or our service providers operate.
9. Your Rights
Depending on your location, you may have certain rights under data protection laws, including:
- Access to and correction of your information.
- Request for deletion of your information.
- Restriction or objection to our processing.
- Data portability.
Requests should be submitted to privacy@contentcanoe.com.
10. Children's Privacy
ContentCanoe's services are not directed toward children under 13 (or the age required by local law). We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us: